BACKGROUND AND INTRODUCTION
by dealing with and handling the information, etc collected by it during the
course of its users and/or third parties dealing with the website and the
mobile application managed by it.
rights and obligations while dealing with the present website and the mobile
application. Information is being is obtained by the M/s Watts and Volts Mobility
Private Limited and its affiliates in furtherance of the services offered by it
through the mobile application and the website.
are applicable and binding on all the visitors/parties utilizing the services and/or
those who visit the mobile application and/or the website of the company.
and content of your choice from us.
the visitor and the users that in the event the customer does not agree with the terms
visit the mobile application and the website of the company and/or the services
rendered by it through the said platforms. In case of any concern and/or disagreement,
the user/visitor can contact the company by visiting the “Contact Us” Section as
provided in the website and the mobile application. However, the company reserves
its rights to address any concerns raised by the user/visitor.
out at email@example.com. For data related issues, users can contact our IT Head/Security
officer at: firstname.lastname@example.org Users can also contact our respective Grievance Officer
for any kind of grievance related to the content, features, offers, subscription and/or
payment related queries. Our Grievance Officer can be reached at: email@example.com
collection of information and if the user/visitor proceeds to access the services on
the mobile application and the website in spite of raising any claims/concerns/
complaints, it is deemed that the visitor/company is agreeable with the present
the platforms. The company reserves its rights to address any concern/complaint
raised by the complainant and make any changes at its sole discretion to the terms,
Irrespective of such resolution of the complaint, the complainant is bound by the
are of the requisite age as required by the laws of the local jurisdiction wherein such
services are being obtained by the visitor. It is further deemed that the users
accessing the services and if underage are utilizing the said content only under the
supervision and approval of their parents and/or legal guardian.
times retains an unfettered right to deny or suspend access to all, or any part
of its service to anyone who the company reasonably believes has violated any
part of rendition of services from the visitors/user:
media information as provided to us and their respective Log-in Ids and/or any other
incidental information which may be provided by you in furtherance of the your
utilization of the services.
when the visitor/user visits and uses the services as rendered by the company. The
following is such information:
and the model of the device used, Log information, kind, type and version of the
operating system, unique device identifiers, mobile network information, including the
geographical location information, usage information any other incidental information.
details of the visitor/user, Plan of Subscription, Date of Subscription, End date of
Subscription, mode and method of payment method opted by the user and/or any other
incidental information, The API information (the open API Date collected), demographic
information and/or other information collected for all the affiliates and/or partners
visited earlier, amount of time spent on the ride, third party marketing agencies and
consultancies: Information regarding potential subscribers, type of preferred
destination, etc , information collected from third parties (Third party information/
data) are collected automatically by the company in furtherance of the process of
rendition of services.
when shared by such visitor may be collected, either by the company itself and/or by
third party payment gateways, including information such as debit and credit card
details and/or any other information regarding registration and/or usage of online
mode of other payments. In the event the visitors have any objection with respect
to such usage and collection of payment information, the user is advised to not to
proceed with providing such details to the company.
for the purposes of providing a micro- mobility services and allied services as
rendered by the company to the user; strictly for the purposes of business of the
company and/or its affiliates and the same shall not be shared with any third parties
except as provided herein and the terms and conditions; to reach out and inform he
users and/or prospective users vide messages, push notifications, SMS, whatsapp
and/or other mode of messages and passing of information; to comply with the
applicable laws, rules, regulations, by-laws, notifications, etc; for verification,
upkeep and safety of account and the website/mobile application and to rule out
any violations/fraud, etc; to enhance the rendition of services to the users;
offer and provide information / services / products / advertisements to the users
based on the information provided.
purposes other than those provided above. At the same time, the company may disclose
information such as
address any issues raised by the users or preventive mechanism,
and to similar persons (that includes the company members as well as third party service
providers) to achieve the above-stated purposes:
information in a manner so as to identify and keep information only for the time period
necessary for fulfilling the purposes mentioned under this Policy and/or for compliance
with any laws and regulations.
The following are the rights which the user shall have:
may result you in not availing certain features as provided by the company and its
rectifying, modifying or deleting personal information by raising a request to our
customer support/grievance officer, with the necessary contact details provided above.
The company shall make efforts to make such modification and/or corrections.
incorrect/inaccurate or delete the same, and you want us to rectify the same, you can
approach us or reach us out at firstname.lastname@example.org
information for receiving any direct marketing information to which you previously
opted-in, you can do so by unsubscribing to such direct marketing by contacting our
customer support at above mentioned addresses. If you withdraw/object your consent, our
use of your information before you withdrawal shall be valid and binding upon you.
It is declared that the company as well as third parties obtaining information are
committed to ensuring that the personal information is protected and secure with the
company. In order to prevent unauthorized access or divulgence of your personal
information, we, as well as third parties obtaining your information, have put in
place suitable technical and organizational measures to safeguard and secure the
personal information: the following are a few measures:
risks to user information and “Data Protection Compliance Reviews” to ensure those
risks are addressed.
required under the jurisdiction of the country wherein the company is registered.
sent to the company and other third parties.
give details of credit card, or debit card, PIN in a non-secure, or unsolicited e-mail,
or telephone communication.
to direct you to payment gateways when you opt to pay for our Services. Your financial
information is collected, stored and retained by such third-party platforms as per the
terms and policies of such third parties. We and such third-party platforms undertake
measures designed to provide a security level that is appropriate to the risks of
processing your personal information. You are therefore mandatorily required to
to accept how such third-party platforms handle your information.
company vide email@example.com. The company does not and shall not resort to resolve
any issue and/or grievance raised by the user/subscriber which deals with any issues
pertaining to third parties and/or other entities.
subscriber against the company and/or affiliates and/or third parties relating to the
services rendered by the company and/or affiliates and/or third parties, the same shall
be raised within the exclusive jurisdiction of the courts in HYDERABAD only. No other
court shall have jurisdiction on any issues arising out of and under the services
provided by the company and/or its affiliates and/or third parties relating the
etc provided by the company with respect to the services rendered by it through the
website and the mobile application.