- Information We Collect
Personal Data: We collect and process personal data, which includes but is not limited to, your name, address, telephone number, and email address. Additionally, we may collect information indirectly, such as your IP address or device identifier. We do not share user images or KYC details with any third parties unless required by law or with the explicit consent of the user.
Cookies:We utilize cookies to enhance your user experience. These cookies may collect data like a unique identifier, language preferences, browser type, time zone, and referring URL.
App Data: When you use our mobile application (“App”), we collect and store data such as device identification, operating system details, time zone, language, and IP address. We use this information solely for the purpose of improving our service and generating statistics.
User Data: To use our scooter rental service, you must create an account and provide information including your first name, last name, phone number, email, identity documents, driving license, postal address, photos and date of birth. We process and use this data exclusively for providing our services.
Payment Data:For payment processing, you are required to provide payment details, including the full name of the cardholder and payment card information. We collect, process, and use this payment data securely through the services of our payment providers, ensuring the highest safety standards.
Telematics Data:Our scooters are equipped with embedded software that collects and transmits data to our servers, including GPS coordinates, speed, accelerometer data, battery status, and other sensor information. We use this data to improve our services, assist users remotely, and detect incidents or potential theft.
- Use of Your Personal Data:
We process your personal data for the following purposes:
- Providing our services to you.
- Verifying your eligibility to use our scooter rental service.
- Ensuring safety and compliance with applicable laws.
- Facilitating payment processing.
- Enhancing our services and user experience.
- Detecting and preventing fraud.
- Complying with legal obligations.
User images and KYC details are collected and stored for the following purposes:
- User Profile:User images are displayed within the user’s profile section of the app, allowing users to personalize their accounts.
- Security and Identification: In the unfortunate event of theft or unauthorized use of the account, stored images and KYC details may be used to aid in account recovery and trace the responsible parties.
- Data Retention
We retain your personal data only for the duration necessary to provide our services and fulfill legal obligations. Closed accounts’ information may be archived for legal compliance, fraud prevention, dispute resolution, and other lawful purposes.
- Exclusion List
In accordance with our Terms of Service, we maintain an exclusion list of users involved in proven and verified fraudulent activities. Registration on this list results in a blocked user profile.
- Third-Party Sharing
We do not sell your personal data to third parties. However, we may share your data with contractual service providers who adhere to data protection laws and our internal policies.
- Your Rights
As a user, you have the following rights regarding your personal data:
- Access to your data.
- Rectification of inaccurate data.
- Erasure of your data (right to be forgotten).
- Limitation of data processing.
- Data portability.
- Objection to data processing.
To exercise these rights or for any inquiries regarding your personal data, please contact us through our application’s chat or via email at [Insert Contact Email]. We will respond promptly.
- Data Security Measures
We implement technical and organizational measures to protect your data from unauthorized access, loss, alteration, or distribution. Data transfer between our service and servers is encrypted. Always keep your access information confidential and log out when sharing devices.
- Data Storage
Your data is stored on servers in Mumbai managed by Amazon Web Services (AWS) to comply with GDPR standards. Additionally, user documents are encrypted and stored on an AWS data center in Paris, France, which participates in the Privacy Shield framework.
- Contact Us
Thank you for entrusting us with your personal data. Your privacy is of utmost importance to us, and we are committed to ensuring its protection and security.